Seattle / note 38

Use the meter as evidence, not as a repair instruction

SPU describes comparing two meter readings while faucets and water-using appliances are off. Movement during a genuine no-use period can support a leak inquiry but does not identify the failed part.

Call about the plumbing877-702-1610

OBSERVERoom / trigger / extentVERIFYIdentity / scope / terms

Scene note

First confirm what the meter serves and whether building staff must coordinate access. Photograph or transcribe the reading without obstructing the sidewalk or entering an unsafe location.

First five minutes

Put these five details on the same page

Each note narrows the conversation without pretending to reveal a concealed cause.

Service area

Confirm whether the meter covers one unit, a whole building, or another area.

No-use interval

Pause faucets, toilets, appliances, and other known water demand before reading.

First reading

Capture all displayed digits and the exact time from a safe position.

Second reading

Repeat under the same no-use conditions and preserve the image or value.

Meter control

Contact SPU when the valve type is uncertain, restricted, damaged, or difficult.

Solution map

Keep responsibility visible while the evidence changes

SPU distinguishes customer-operable top-shutoff meters from older meter controls that require utility help. Do not force, tool, or operate a meter valve that does not match current guidance.

01Protect the immediate area.
02Write what can be observed safely.
03Identify the responsible party.
04Authorize a supported scope.

Closeout note

Leave the next reader a usable record

Give the provider or utility the reading times, no-use conditions, control status, result, account context, and any visible property symptom.